"Implementation of an ED surge management platform: a study protocol"
This research was conducted by a team of researchers and published in the journal BMC Systematic Reviews. The study focuses on the implementation and evaluation of a quality improvement initiative called SurgeCon, which includes a protocol-driven software platform, to decrease wait times and enhance the sustainability of Newfoundland and Labrador's health system without crucial workforce modifications. SurgeCon was developed to allow frontline healthcare providers to predict and alleviate surges in patient volume based on a set of tactical steps and decision-making tools. The study provides a comprehensive implementation and evaluation framework for such complex interventions in a hospital setting.